In order to use Hornet and send messages, all new accounts must have a valid email address.
When you open a new account with Hornet, you will be required to input an email address. Hornet will then send a verification link to that email address. You must click on the verification link to be able to send chat messages on Hornet.
I did not receive a verification link in my email
The first thing to do is to check your spam folder. Your email security may have put the email into your spam folder.
I’ve checked spam and the verification email is not there.
Go into the Hornet app and go into your chat inbox. You will see a message from Hornet, that lists the email address we sent the verification email to. Check that it is the correct email address.
If you notice a mistake, click on the « change email » button. Change the email address to your correct email address and click on the « resend » button.
If the address is correct, click on the « resend » button.
I am receiving an error message.
Sorry about that. Sometimes that happens. Try the « resend » button one more time. If you still get the error message, please write to firstname.lastname@example.org and our Support Team will take you through the verification process.
I’ve done everything correctly and I still don’t have the verification email.
Please write to our Support Team at email@example.com and they will take you through the verification process.
I’m just going to hit the « resend » button 1,000 times.
Please don’t do that. We know it is super frustrating when it does not work in the way that it should. But taking that out on the resend button isn’t going to help. Please write to our Support Team at firstname.lastname@example.org. They will be able to solve the verification for you.
What happens if I do not go through the email verification process?
Until your email address is verified, you will not be able to send chat messages on Hornet.
If you cannot find a solution in our FAQ, please write to us at email@example.com. It is important that you include your Account ID in the email, so that we can trace your account. Your Account ID is on your profile and begins with the ‘@’ symbol.