My Location Is Not Correct

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  4. My Location Is Not Correct

If your location does not update or is inaccurate, please follow the instructions below:

On Android:
  • On your phone, go to Settings, then "Connections" or "Advanced Settings"
  • Find "Location", and make sure your location mode you have turned on - "high accuracy" mode is best, with "battery saver" the next best choice; "device only" is not recommended, as this only uses GPS which only works outside
  • Wifi should also be turned on (even if you’re not connected to a network, it helps your GPS get a more accurate location)

If you follow these steps and are still having problems, then:

  • Go to your phone "Settings”
  • Go to "Apps”
  • Tap “Hornet" in the the "All apps" section
  • Tap the "Storage" and then "Clear cache" button
  • Then go back, click the "Force stop" button and confirm

If that doesn't work, please follow the steps below:

  • Uninstall Hornet
  • Turn off your device (do not skip this step!)
  • Wait a while and turn your device back on
  • Reinstall Hornet from the Play Store
On iOS:

If your location does not update or is inaccurate, first you need to check if location services are enabled properly.

  • On your phone, go to "Settings" > "Privacy" > "Location Services" and tap "Hornet"
  • Make sure Location Services is enabled for Hornet
  • Enabling Wi-Fi (even when not connected to a network) will help your GPS get a more accurate location
On Web:

If your location does not update or is inaccurate, first you need to check if location services are properly enabled. The following steps are specific for Google Chrome.

  • Open Google Maps and Hornet on two different tabs
  • In the lower-right corner of Google Maps, click on “Show Your Location”. If the website asks to know your location, click on “Allow”
  • The blue dot shows you where you are. Confirm if that this is your actual location
  • Try to access Hornet again if the location is correct and click on “Use my current location”
  • If your location is still inaccurate, in the address bar, click on the lock icon. The “Settings” will appear.
  • Find the "Location" option and select "Always allow on this site"
  • Refresh the page so the changes will be applied

If even after performing the above procedures your location is still wrong, here's what you can try:

  • Update your browser
  • Make sure your Internet connection is working
  • Restart the computer

If you cannot find a solution in our FAQ, please write to us at feedback@hornet.com. It is important that you include your Account ID in the email, so that we can trace your account. Your Account ID is on your profile and begins with the ‘@’ symbol.

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