We’re sorry to hear that your account was suspended.
Suspensions occur when a profile violates our Terms of Service or Usage Guidelines. To keep Hornet safe for everyone, our moderation team reviews reports and profile content carefully. If an account is suspended, the user will lose access to Hornet and will see an “account suspended” message when trying to log in.
Below are the most common reasons for account suspension.
Underage
The most frequent cause of suspension is when a user is, or appears to be, under 18. This includes situations where:
- Your profile suggests you are under 18
- You look under 18 in your photos
- You told someone you are under 18
- Another user reported you as underage
If any of these apply, you must provide proof of age with a government-issued photo ID, such as a driver’s license, passport, or national ID. We only need to see your name, date of birth, photo, and issuing authority. You may cover the other information.
Commercial Accounts
Hornet is for personal use only. Accounts explicitly created for business, commercial, company, charity, or unauthorized sexual health outreach purposes are not allowed.
If you represent a charity or outreach program, please contact us to discuss appropriate options.
Fake Photos
Your account may be suspended if you use photos that are not yours. We suspend profiles only when there is a clear attempt to impersonate someone or if the real person requests removal.
If you impersonated another person, the suspension will remain in place.
Offensive/Abusive Profiles
We suspend accounts that have been repeatedly reported for being abusive or hostile toward others. In many cases, we issue warnings first, but serious abuse may lead to immediate suspension if we receive clear evidence.
Maintaining a safe environment is one of Hornet’s top priorities. If your account was suspended for abuse, it will not be reopened.
Mention of Drugs
Profiles that promote drug use or offer illegal substances are blocked immediately and are not eligible for appeal.
Spam or Fraud
If your activity on Hornet can be classified as spam or fraudulent behavior, including unwanted messages, misleading content, or attempts to deceive users, your account will be suspended without notice.
Repeated Violations
Consistently posting content that violates our Usage Guidelines (photos, videos, comments, etc.) may lead to suspension. The more serious the violations, the faster the suspension occurs.
Still need help? Email us at feedback@hornet.com. Please include your username so we can find your account faster. It appears on your profile page, at the top center of the screen, and begins with the “@” symbol.
