Why are ads playing audio when my phone is set to silent mode?

No ads should play audio when your phone is set to silent mode. If you had such an experience on Hornet, we deeply apologize for the inconvenience.

These ads are what we call rogue ads.

They’re not authorized by us and should not be on Hornet. Therefore, we strongly encourage you to report any rogue ads to us so that our team can locate them and prevent them from showing up again.

When reporting a rogue ad, please let us know of these pieces of information along with a screenshot or video recording of that ad:

  • What’s the company or app that’s being advertised?
  • Is your device Android or iOS?
  • In what country are you currently?

If you cannot find a solution in our FAQ, please write to us at feedback@hornet.com. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, on the top center of the screen, and begins with the “@” symbol.

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