Hornet’s usernames (@…) must contain 15 characters or less, with no special characters. To claim your unique username, please follow these steps:
On Android:
- Go to your profile.
- Click on Edit Profile (the pencil icon right next to your name).
- Type your desired unique username on the Username field.
- Click on the check icon on the upper right corner to confirm.
On iOS:
- Go to your profile.
- Click on Edit Profile (the pencil icon right next to your name).
- Type your desired unique username on the Username field.
- Click on Save on the upper right corner to confirm.
On Web:
- Click on your photo thumbnail on the upper right corner and select My Profile.
- Click on Edit Profile.
- Type your desired unique username on the Username field.
- Confirm by clicking on Save.
If you cannot find a solution in our FAQ, please write to us at feedback@hornet.com. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, right under your name, and begins with the “@” symbol.