How Can I Claim a Username?

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  4. How Can I Claim a Username?

Hornet’s usernames (@…) must contain 15 characters or less, with no special characters. To claim your unique username, please follow these steps:

On Android:
  • Go to your profile.
  • Click on Edit Profile (the pencil icon right next to your name).
  • Type your desired unique username on the Username field.
  • Click on the check icon on the upper right corner to confirm.
On iOS:
  • Go to your profile.
  • Click on Edit Profile (the pencil icon right next to your name).
  • Type your desired unique username on the Username field.
  • Click on Save on the upper right corner to confirm.
On Web:
  • Click on your photo thumbnail on the upper right corner and select My Profile.
  • Click on Edit Profile.
  • Type your desired unique username on the Username field.
  • Confirm by clicking on Save.

If you cannot find a solution in our FAQ, please write to us at feedback@hornet.com. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, right under your name, and begins with the “@” symbol.

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