If you have received a warning message stating that another user reported you, please don’t be alarmed. It doesn’t mean that we’ll take any action against you – we don’t do it based on one report alone. We are just letting you know about it so that you can have a chance to tell us your side of the story.
The ability to report other users is a very important part of the Hornet experience. It allows you to tell us if another user is being abusive, underage, operating a commercial profile, or somehow not following Hornet’s Terms of Service and Usage Guidelines. It helps us build a safe space for everyone.
All social apps must have some reporting system in place, but most of them don’t let you know when someone reports you: they just take action against your account without hearing it from your perspective.
We believe that’s grossly unfair.
In fact, it’s because we believe in transparency that we let you know if you get reported, although we won’t tell you who did the reporting as confidentiality is essential. In these cases, we will send you a message in the app stating that you have been reported and why you were reported.
If you have received such message and feel that the report is unfair, please let us know.
You can contact us here.
Our customer support team will investigate the disputed reports and, if they’re found to be false, our team will tell you about it and may take action against the user who reported you.
If you cannot find a solution in our FAQ, please write to us at firstname.lastname@example.org. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, right under your name, and begins with the “@” symbol.