When viewing the grid, we indicate how recently a user has been online:
Someone who is currently online or was online in the last 30 minutes.
Someone who was last online over 30 minutes ago.
Remember that Hornet members get push notifications for new messages. So, they should still get notified if you send someone who’s offline a message!
If you cannot find a solution in our FAQ, please write to us at firstname.lastname@example.org. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, right under your name, and begins with the “@” symbol.